Privacy Policy & SMS Terms of Service

Effective Date: July 23, 2026

Black Bear MSSP, LLC ("Black Bear MSSP," "we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy and SMS Terms of Service explain how we collect, use, protect, and disclose information when you use our websites, services, and SMS communications, including communications with our AI-powered assistant, AetherAI.

Information We Collect

We may collect information you voluntarily provide, including:

Name
Company name
Email address
Mobile phone number
Support requests
SMS messages and conversation history
Information you provide while communicating with us
Technical information necessary to deliver our services

How We Use Your Information

We use your information to:

Provide customer support
Respond to inquiries
Troubleshoot technical issues
Deliver requested services
Communicate regarding existing services and support requests
Improve our products and services
Maintain security, audit, and compliance records

We do not use SMS messaging for unsolicited marketing.

SMS Communications

By providing your mobile phone number or initiating a conversation with our SMS services, you consent to receive text messages related to:

Customer support
Technical assistance
Service updates
Requested information
Appointment or scheduling confirmations
AI-powered business communications through AetherAI

Message frequency varies based on your interaction with our services.

Message and data rates may apply.

Opt-Out

You may opt out of SMS communications at any time by replying:

STOP

Once you opt out, you will no longer receive SMS messages except where required to complete an active request.

Help

For assistance, reply:

HELP

or contact us using the information below.

Mobile Information

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Information sharing to subcontractors or service providers is permitted only as necessary to support the services we provide, such as telecommunications providers responsible for delivering SMS messages. These providers are contractually required to protect your information.

Information Sharing

We do not sell, rent, or trade your personal information.

We may disclose information only when:

Required by law
Necessary to protect our legal rights
Necessary to provide requested services
Required to prevent fraud or abuse

Data Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect your information from unauthorized access, disclosure, alteration, or destruction.

While we strive to protect your information, no method of electronic transmission or storage is completely secure.

Data Retention

Information is retained only as long as necessary to:

Provide services
Meet contractual obligations
Comply with legal requirements
Resolve disputes
Maintain security and audit records

AI Communications

Some communications may be handled or assisted by AetherAI, our AI-powered business assistant.

AetherAI is designed to assist with customer service, technical support, business communications, and information requests. AI-generated responses may be reviewed by authorized personnel to improve service quality and ensure accuracy.

Your Rights

You may request access to, correction of, or deletion of your personal information where permitted by applicable law.

To make a request, please contact us using the information below.

Changes to This Policy

We may update this Privacy Policy and SMS Terms of Service from time to time. Changes become effective immediately upon posting to this page.

The Effective Date at the top of this page will indicate the latest revision.

Privacy Policy