--- title: Privacy Policy description: Privacy Policy and SMS Terms for AetherAI. Learn how we protect your information, handle SMS communications, message frequency, and opt-out options. --- [Skip to content](https://blackbearmssp.com/privacy#main-content) ![blackbearmssp-logo](https://blackbearmssp.com/hs-fs/hubfs/blackbearmssp-logo.jpg?width=179&height=110&name=blackbearmssp-logo.jpg) - [Home](https://blackbearmssp.com) - Services Show submenu for Services - [Help Desk](https://blackbearmssp.com/help-desk) - [Managed Services](https://blackbearmssp.com/managed-services) - [Data Backup and Recovery](https://blackbearmssp.com/data-backup-and-recovery) - [Network Security](https://blackbearmssp.com/network-security) - [Email Security](https://blackbearmssp.com/email-security) - [Cybersecurity](https://blackbearmssp.com/cyber-security) - [Encryption](https://blackbearmssp.com/encryption) - [Phishing as a Service](https://blackbearmssp.com/phishing) - [Dark Web Searches](https://blackbearmssp.com/darkweb-search) - [HIPAA and Regulatory Compliance](https://blackbearmssp.com/hipaa-consulting-and-compliance) - [Cloud Computing](https://blackbearmssp.com/cloud-computing) - [Cybersecurity Training](https://blackbearmssp.com/cyber-training) - Content and Extras Show submenu for Content and Extras - [The Ultimate Guide to Ransomware](https://blackbearmssp.com/ransomware-guide) - [The Ultimate Guide to Phishing](https://blackbearmssp.com/land-phishing) - [The Dark Web Explained](https://blackbearmssp.com/land-darkweb) - [The Guide to HIPAA Compliance](https://blackbearmssp.com/land-hipaa) - [Blogs](https://blackbearmssp.com/blogs) - [Free Dark Web Scan](https://blackbearmssp.com/dark-web-scan-0) - [About](https://blackbearmssp.com/about) - [Referral Program](https://blackbearmssp.com/referral-program) Open main navigation Close main navigation - [Home](https://blackbearmssp.com) - Services Show submenu for Services - [Help Desk](https://blackbearmssp.com/help-desk) - [Managed Services](https://blackbearmssp.com/managed-services) - [Data Backup and Recovery](https://blackbearmssp.com/data-backup-and-recovery) - [Network Security](https://blackbearmssp.com/network-security) - [Email Security](https://blackbearmssp.com/email-security) - [Cybersecurity](https://blackbearmssp.com/cyber-security) - [Encryption](https://blackbearmssp.com/encryption) - [Phishing as a Service](https://blackbearmssp.com/phishing) - [Dark Web Searches](https://blackbearmssp.com/darkweb-search) - [HIPAA and Regulatory Compliance](https://blackbearmssp.com/hipaa-consulting-and-compliance) - [Cloud Computing](https://blackbearmssp.com/cloud-computing) - [Cybersecurity Training](https://blackbearmssp.com/cyber-training) - Content and Extras Show submenu for Content and Extras - [The Ultimate Guide to Ransomware](https://blackbearmssp.com/ransomware-guide) - [The Ultimate Guide to Phishing](https://blackbearmssp.com/land-phishing) - [The Dark Web Explained](https://blackbearmssp.com/land-darkweb) - [The Guide to HIPAA Compliance](https://blackbearmssp.com/land-hipaa) - [Blogs](https://blackbearmssp.com/blogs) - [Free Dark Web Scan](https://blackbearmssp.com/dark-web-scan-0) - [About](https://blackbearmssp.com/about) - [Referral Program](https://blackbearmssp.com/referral-program) - [Contact us](https://22807169.hs-sites.com/contact) [Contact us](https://22807169.hs-sites.com/contact?hsLang=en) # **Privacy Policy** # Privacy Policy **Effective Date:** July 23, 2026 Black Bear MSSP, LLC ("Black Bear MSSP," "we," "our," or "us") is committed to protecting your privacy and safeguarding the personal information entrusted to us. This Privacy Policy explains how we collect, use, disclose, and protect information when providing managed IT services, customer support, and communications, including communications assisted by our AI-powered support platform, AetherAI. ## Information We Collect We may collect information that you voluntarily provide, including: - Name - Company name - Email address - Mobile phone number - Support requests - SMS conversation history - Information voluntarily provided during customer support interactions - Technical information necessary to deliver requested services We may also collect technical information necessary to operate, secure, and improve our services. ## How We Use Information We use the information we collect to: - Provide managed IT services - Respond to customer support requests - Troubleshoot technical issues - Deliver requested services - Coordinate appointments and service activities - Communicate regarding active support requests - Improve customer service quality - Maintain security, auditing, and compliance records - Comply with applicable legal obligations Black Bear MSSP does not sell, rent, lease, trade, or share mobile phone numbers or SMS consent information with third parties or affiliates for marketing or promotional purposes. ## Mobile Information No mobile phone numbers, SMS consent, or SMS opt-in information will be shared with third parties or affiliates for marketing or promotional purposes. Information may be shared only with telecommunications providers and trusted service providers when necessary to deliver requested communications or provide contracted services. ## Information Sharing Black Bear MSSP does not sell, rent, lease, or trade personal information. Information may be disclosed only when: - Required by law - Necessary to provide requested services - Necessary to protect our legal rights - Necessary to prevent fraud, abuse, or unauthorized access ## AI-Assisted Communications Some customer communications may be generated or assisted by **AetherAI**, Black Bear MSSP's AI-powered customer support platform. AetherAI assists with customer support, technical troubleshooting, business communications, and service-related requests. Conversations may be reviewed by authorized Black Bear MSSP personnel when necessary to provide support, improve service quality, maintain security, maintain security, investigate security incidents, or comply with legal obligations. ## Data Security Black Bear MSSP employs commercially reasonable administrative, technical, and physical safeguards designed to protect customer information from unauthorized access, disclosure, alteration, or destruction. While we implement industry-standard security practices, no method of electronic transmission or storage can be guaranteed to be completely secure. ## Data Retention Information is retained only as long as necessary to: - Provide requested services - Fulfill contractual obligations - Meet legal and regulatory requirements - Resolve disputes - Maintain security and audit records ## Your Choices Customers may choose whether to participate in Black Bear MSSP SMS communications. If you have previously consented to receive customer-care and service-related SMS messages, you may withdraw your consent at any time by replying **STOP** to any SMS message. For assistance with SMS communications, reply **HELP** to any SMS message or contact Black Bear MSSP using the information below. ## SMS Terms & Conditions Black Bear MSSP's SMS Messaging Program, consent process, message types, message frequency, opt-out instructions, and SMS Terms & Conditions are available at: **SMS Terms & Conditions:** https://blackbearmssp.com/sms-terms ## Changes to This Privacy Policy Black Bear MSSP may update this Privacy Policy from time to time. Updates become effective immediately upon publication of the revised policy. The Effective Date at the top of this page reflects the most recent revision. ## Contact Information **Black Bear MSSP, LLC** 651 N Broad Street, Suite 201 Middletown, DE 19709 **Email:** support@blackbearmssp.com **Website:** [https://blackbearmssp.com](https://blackbearmssp.com?utm_source=chatgpt.com&hsLang=en) ### Get a Free Consultation Fill out the form below to get a free consultation and find out how we can make your technology hassle-free! #### About Black Bear MSSP Black Bear MSSP offers a host of services including Cybersecurity, Regulatory Compliance, IT support, help desk, ransomware protection and backup and disaster recovery services for US based businesses. #### Quick Links [Home](https://22807169.hs-sites.com/home?hsLang=en) [About](https://black-bear-mssp-llc-22807169.hubspotpagebuilder.com/about?hsLang=en) [Referral Program](https://black-bear-mssp-llc-22807169.hubspotpagebuilder.com/referral-program?hsLang=en) [Contact](https://black-bear-mssp-llc-22807169.hubspotpagebuilder.com/contact?hsLang=en) #### Contact Info Black Bear MSSP 651 N Broad St, Suite 201 Middletown, DE 19709 Phone: 732-226-2719 Email: info@blackbearmssp.com #### Social Media   [facebook-f icon](https://www.facebook.com/profile.php?id=100088972617215) [twitter icon](https://twitter.com/BlackBearCyber) [linkedin-in icon](https://www.linkedin.com/company/black-bear-technology/) [youtube icon](https://www.youtube.com/channel/UCRfzrs9vFf-vwcO9bbqYUMg) Copyright ©  2023 Black Bear Technology, LLC. 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