Privacy Policy
Privacy Policy
Effective Date: July 23, 2026
Black Bear MSSP, LLC ("Black Bear MSSP," "we," "our," or "us") is committed to protecting your privacy and safeguarding the personal information entrusted to us. This Privacy Policy explains how we collect, use, disclose, and protect information when providing managed IT services, customer support, and communications, including communications assisted by our AI-powered support platform, AetherAI.
Information We Collect
We may collect information that you voluntarily provide, including:
- Name
- Company name
- Email address
- Mobile phone number
- Support requests
- SMS conversation history
- Information voluntarily provided during customer support interactions
- Technical information necessary to deliver requested services
We may also collect technical information necessary to operate, secure, and improve our services.
How We Use Information
We use the information we collect to:
- Provide managed IT services
- Respond to customer support requests
- Troubleshoot technical issues
- Deliver requested services
- Coordinate appointments and service activities
- Communicate regarding active support requests
- Improve customer service quality
- Maintain security, auditing, and compliance records
- Comply with applicable legal obligations
Black Bear MSSP does not sell, rent, lease, trade, or share mobile phone numbers or SMS consent information with third parties or affiliates for marketing or promotional purposes.
Mobile Information
No mobile phone numbers, SMS consent, or SMS opt-in information will be shared with third parties or affiliates for marketing or promotional purposes.
Information may be shared only with telecommunications providers and trusted service providers when necessary to deliver requested communications or provide contracted services.
Information Sharing
Black Bear MSSP does not sell, rent, lease, or trade personal information.
Information may be disclosed only when:
- Required by law
- Necessary to provide requested services
- Necessary to protect our legal rights
- Necessary to prevent fraud, abuse, or unauthorized access
AI-Assisted Communications
Some customer communications may be generated or assisted by AetherAI, Black Bear MSSP's AI-powered customer support platform.
AetherAI assists with customer support, technical troubleshooting, business communications, and service-related requests. Conversations may be reviewed by authorized Black Bear MSSP personnel when necessary to provide support, improve service quality, maintain security, maintain security, investigate security incidents, or comply with legal obligations.
Data Security
Black Bear MSSP employs commercially reasonable administrative, technical, and physical safeguards designed to protect customer information from unauthorized access, disclosure, alteration, or destruction.
While we implement industry-standard security practices, no method of electronic transmission or storage can be guaranteed to be completely secure.
Data Retention
Information is retained only as long as necessary to:
- Provide requested services
- Fulfill contractual obligations
- Meet legal and regulatory requirements
- Resolve disputes
- Maintain security and audit records
Your Choices
Customers may choose whether to participate in Black Bear MSSP SMS communications.
If you have previously consented to receive customer-care and service-related SMS messages, you may withdraw your consent at any time by replying STOP to any SMS message.
For assistance with SMS communications, reply HELP to any SMS message or contact Black Bear MSSP using the information below.
SMS Terms & Conditions
Black Bear MSSP's SMS Messaging Program, consent process, message types, message frequency, opt-out instructions, and SMS Terms & Conditions are available at:
SMS Terms & Conditions:
https://blackbearmssp.com/sms-terms
Changes to This Privacy Policy
Black Bear MSSP may update this Privacy Policy from time to time. Updates become effective immediately upon publication of the revised policy. The Effective Date at the top of this page reflects the most recent revision.
Contact Information
Black Bear MSSP, LLC
651 N Broad Street, Suite 201
Middletown, DE 19709
Email: support@blackbearmssp.com
Website: https://blackbearmssp.com
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